FOUNDING TEAM

STEVE TOWERS
STEVE TOWERSBOARD MEMBER
He has 30 years of hands-on experience. He is a CEO of BPGROUP

Outside-In, Process Excellence, Service Design, Customer Experience, C-Level Mentoring, Enterprise Transformation

L. MURUGAPPAN
L. MURUGAPPANBOARD MEMBER & CO-FOUNDER
He is ex-senior executive director of IFFCO Fertilizers with 45 years of experience

Strategy Management, Industrial Consulting, Customer Experience C-Level Mentoring, Outside-In, Certified Lego Serious Play Facilitator, Enterprise Transformation, Process Excellence

LAXMAN MURUGAPPAN
LAXMAN MURUGAPPANCO-FOUNDER
He is having 16 years of experience. He had worked as IT Technology Architect

Design Thinking, Customer Experience ,Certified Lego Serious Play Facilitator, Technology Consulting, Process Excellence, Enterprise Architecture, Business Model Canvas, Value proposition Canvas

TIMELINE

2013

2013

Partnered with BPGroup
BPM & Process Excellence
Manufacturing, IT & ITES Sector, Retail

2014

2014

Incorporated as Academy of Customer Experience Consultancy
Customer Experience & Service Design
BFSI, Automotive, Public Services, Utilities

2015

2015

Partnered for CEM Asia Summit (Singapore)
Design Thinking & Innovation
Logistics, Ecommerce, Consumer Goods

2016

2016

Partnered for CEM Telecom Summit (Singapore), CEM ASIA Summit (Singapore), Customer Fest Summit (Mumbai)
Lego Serious Play
Partnered with Creative Leadership in Asia (CLIA)

2017

2017

Partnered with APPCON Singapore Summit (Singapore), Service Quality Excellence Summit (Mumbai, Delhi), CMO MENA Summit (Dubai)
Pharma, Hospitality, Facilities Management, B-Schools & Branding Agencies

Services

Design Thinking

Design Thinking

Service Design

Service Design

Process Excellence & BPM

Process Excellence & BPM

Lego Serious Play

Lego Serious Play

Innovation Consulting

Innovation Consulting

Customer Experience Management (CEM) / Customer Experience(CX)

Customer Experience Management (CEM) / Customer Experience(CX)

GEOGRAPHIC COVERAGE